"Usually my go to fish and chips shop from the options in Coomera/Upper Coomera and Pimpama, and most of the time pretty satisfied, hence the extra star rating. Has gone down hill over the past month or so. Previous order, unrelated to this weekend they forgot to include some items, so I called, they said it was there, and I drove back and then ate the rest of my now cold food when I returned home the second time.
Ordered online due to the phone being unavailable on Good Friday (understandable, very busy day for this industry), and placed my order at 5:30PM, with a text message coming through minutes later telling me to head down at 6:43PM. I felt this was a really long wait, so I tried to call to verify that was correct, called 5 times over 20 minutes, no answer, so I assumed it was correct and they were extremely busy.
I arrived at 6:40 and asked the lady if she had said my name yet, she said "That was said AGES ago", and got my order out from underneath 10+ orders in the hot-box. I told her it shouldn't be ready for another 3 minutes, and that I'm on time and she said it was called "ages ago", so I asked her how long it had been sitting there. She could clearly see I was annoyed and changed her tone to "Oh, not long", so I trusted her and took it home, what was approximately a $30 order.
I got home (2-3 mins away) and all the oil from the fish had been soaked up by the chips, they were all "warm" from the box, but far from fresh. I have no doubt that the food was there for at least half an hour, given how many orders were on top of it. I understand that Good Friday is busy, but it's hard to support small businesses when the service you receive is less than that of the bigger chains.
I could have understood the error with the IT getting the wrong time sent out, if the staff member who realised this replaced my order rather than lying to me. Not sure if I'll be back, which is a shame because this was one of the better ones in the area.
